Security & Data Privacy

Privacy Policy devi11 – Our Commitment to Protecting Your Personal Data

At devi11, privacy is not a formality. We transparently explain what data we collect, how we use it, and the rights you hold over your information—without confusing legal jargon.

Last updated: January 1, 2026  ·  Effective as of the same date
Why Data Privacy at devi11 Secure?

Six pillars of data security we apply every day to protect your information.

256-bit SSL Encryption

All data transmitted between your device and devi11 servers is encrypted using 256-bit SSL — the same security standard used by leading digital banks in Indonesia.

Secure Data Storage

Personal data is stored on servers protected by multi-layered security systems, restricted access, and 24-hour monitoring. No external party has access without your explicit permission.

You're in Control

You can request access to, correction of, or deletion of your personal data at any time. devi11 respects these rights and ensures your requests are processed promptly.

Not Sold to Third Parties

Devi11 has never and will never sell your personal data to advertisers, data brokers, or any third party. Your data belongs to you — it is not our commodity.

KYC with Strict Standards

The devi11 identity verification (KYC) process is carried out using an encrypted system. Your identity documents are verified securely and are not retained longer than necessary.

Flexible Communication Preferences

Manage the notifications and marketing communications you wish to receive from devi11. You can unsubscribe from promotional emails at any time directly from your account settings.

Introduction – Who We Are and Why This Policy Matters

This Privacy Policy has been prepared by devi11 as a genuine commitment to protecting the personal data of every user—whether registered or simply browsing our platform. This document clearly and transparently explains how devi11 collects, stores, uses, and protects your personal information.

In today's digital age, trust cannot be built on words alone. That is why devi11 chooses to be fully open about our data management practices. You have the right to know what happens with your information, and we are obligated to explain it in plain language—not confusing legal terms.

By accessing or registering on the devi11 platform, you confirm that you have read and agreed to this privacy policy. If anything is unclear or you have further questions, the devi11 team is always ready to assist via live chat, available 24 hours a day.

Scope: This policy applies to all interactions with the devi11 platform, including the website, mobile app, customer support services, and all features available to members.

Personal Data We Collect

Devi11 only collects data that is genuinely required to operate the platform effectively, meet regulatory obligations, and deliver the best experience to members. The following are the categories of data we collect:

Data Types Sample Information Purpose & Legal Basis
Identity Data Full name, date of birth, ID card/passport number KYC Verification
Regulatory Obligations
Contact Data Email address, phone number, residential address Account Communications
Contract Performance
Financial Data Payment methods, transaction history, account name Transaction Processing
Legal Obligation
Technical Data IP address, device type, browser, operating system Security & Fraud
Legitimate Interests
Activity Data Gaming history, betting preferences, session duration Personalization
User Consent
Communication Data Live chat history, support tickets, feedback Service Improvement
Legitimate Interests
Data Minimization Principle: devi11 only collects data that is truly necessary. We do not collect sensitive data such as health information or sexual orientation under any circumstances.

How We Collect Your Personal Data

Personal data is collected through several methods, all of which are conducted transparently and with your knowledge:

  • Account Registration: When you complete the registration form, devi11 collects the basic information needed to create and validate your account.
  • KYC Process: When you submit identity documents for verification prior to your first withdrawal, that data is processed through our encrypted verification system.
  • Financial Transactions: Every deposit and withdrawal creates a transaction record required for accounting, auditing, and legal compliance purposes.
  • Platform Interactions: Your gaming activity, page navigation, and preferences displayed while using the devi11 platform are collected automatically.
  • Customer Support: Conversations via live chat or support tickets submitted to the devi11 team are recorded for service improvement purposes and future reference.
  • Cookies and Tracking Technologies: See Section 7 for full details on cookie usage on the devi11 platform.

How We Use Your Personal Data

Devi11 uses collected data solely for legitimate and transparent purposes, including:

  • Account Management: Creating, verifying, and managing your account on the devi11 platform, including login authentication and account recovery.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and on time as requested.
  • Regulatory Compliance: Fulfilling legal obligations related to KYC, anti-money laundering (AML), and reporting to the relevant authorities in accordance with our operational jurisdiction.
  • Platform Security: Detecting and preventing fraud, account abuse, illegal activity, and other security threats that could harm members or the platform.
  • Service Improvement: Analyzing platform usage patterns to continuously improve the quality of our features, interface, and overall experience.
  • Personal Communications: Sending important notifications regarding your account, policy updates, and relevant promotional information—in line with your communication preferences.
VIP Program & Personalization: Your gaming activity data is also used for the devi11 VIP program—determining your membership level, cashback, and the most relevant exclusive offers for you. VIP program details are available at VIP page.

Sharing Data with Third Parties

Devi11 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where data sharing is necessary to operate the platform properly:

  • Payment Providers: Required transaction data is forwarded to payment providers (banks, digital wallets) to process the deposits and withdrawals you request.
  • Game Providers: Minimal game session information required is shared with game providers (such as Pragmatic Play, Evolution Gaming) to technically operate the games.
  • Identity Verification Services: Identity data for KYC is shared with third-party verification service providers who have signed confidentiality agreements with devi11.
  • Legal Obligation: devi11 may disclose data when required by a valid court order or authorized regulatory authority.
All third parties working with devi11 have signed data processing agreements binding them to maintain confidentiality and use data only in accordance with devi11's instructions. We are not liable for third-party breaches that occur beyond our control.

Data Security – Technical and Organizational Measures We Take

Protecting your personal data is a responsibility we take very seriously. devi11 applies a combination of technical and organizational measures to prevent unauthorized access, data leaks, or misuse:

  • End-to-end data encryption using 256-bit SSL/TLS for all data transmissions
  • Encryption at rest for sensitive data in the database
  • Role-based access control—only staff with a legitimate need can access specific data
  • 24-hour security monitoring with automated intrusion detection systems
  • Regular security testing (penetration testing) by independent third parties
  • Mandatory cybersecurity training for all employees who handle user data
  • A well-documented incident response plan in the event of a data breach
In the Event of a Data Breach: In the unlikely event of a significant data breach, devi11 is committed to notifying affected users within 72 hours of becoming aware of the incident.

Cookies, Tracking Technologies, and Analytics

The devi11 platform uses cookies and similar tracking technologies to enhance user experience, ensure session security, and understand how members interact with our platform.

Types of cookies used by devi11:

  • Essential Cookies: Required for basic platform functions such as login sessions, security, and basic preferences. This type of cookie cannot be disabled.
  • Functional Cookies: Remembering your preferences such as language, display settings, and interface personalization for a more comfortable experience.
  • Analytics Cookies: Collecting anonymous information about how users interact with the platform to help us improve features and performance.
  • Security Cookies: Detecting suspicious activity and protecting your account from unauthorized access.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may significantly affect platform functionality.

Data Retention – How Long We Keep Your Data

Devi11 does not retain personal data longer than necessary. Our retention policy is based on the type of data and applicable legal obligations:

  • Active Account Data: Retained for as long as the account remains active and for a specified period after account closure in accordance with regulatory requirements.
  • KYC Documents: Retained for the duration of the active account plus 5 (five) years after account closure, in compliance with applicable anti-money laundering obligations.
  • Transaction Records: Retained for a minimum of 5 (five) years from the transaction date for audit and tax compliance purposes.
  • Communication Logs: Customer support history is retained for 2 (two) years for service reference purposes.
  • Cookie/Analytics Data: Anonymized data is retained for a maximum of 13 months before being deleted or fully anonymized.
Deletion After Retention Period: Once the applicable retention period has elapsed, data is permanently deleted from our systems using deletion methods that meet international data security standards.

Your Privacy Rights as a devi11 Member

As a devi11 platform user, you hold a set of rights over your personal data that we fully respect and facilitate. You may exercise these rights at any time by contacting the devi11 team.

Rights Your Privacy at devi11

These rights are fully applicable and can be exercised at any time at no cost.

01
Right of Access

You have the right to request a complete copy of the personal data we hold about you. devi11 will provide this information in a readable format within 30 days.

02
Right to Rectification

If any of your personal data is inaccurate or no longer relevant, you have the right to request a correction. Some data can be updated directly from your devi11 account settings.

03
Right to Erasure

You may request deletion of your personal data in certain circumstances—such as when closing your account—unless we are legally required to retain it.

04
Right to Restriction of Processing

You have the right to request that devi11 temporarily restrict how we use your data—for example, while you are disputing the accuracy of the data we hold.

05
Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format so it can be transferred to another service if you choose.

06
Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. We will immediately stop sending marketing content upon your request.

How to Exercise Your Privacy Rights

To exercise the privacy rights above, contact the devi11 team via the 24-hour live chat on the platform, or send a written request to [email protected]. Specify the particular right you wish to exercise and we will respond within a maximum of 30 business days. This process is entirely free of charge.

International Data Transfers

To operate the devi11 platform optimally, some data may be processed or stored on servers located outside Indonesia. This may occur when the game providers or payment services we use operate in other jurisdictions.

Devi11 ensures that every international data transfer is protected by adequate mechanisms, including:

  • Binding data processing agreements with all data recipient parties
  • Internationally recognized standard data protection clauses
  • Verification that the destination country maintains adequate data protection standards
Equivalent Protection Commitment: Regardless of processing location, the data protection standards we apply are always equivalent to those set out in this Privacy Policy. Server location does not diminish your privacy rights.

Privacy Policy Changes

Devi11 reserves the right to update this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or platform feature enhancements. The last updated date is always displayed at the top of this document.

For changes that are significant and may materially affect your privacy rights, devi11 will provide notification via:

  • Email to the address registered on your account at least 14 days before the changes take effect
  • A clear in-platform notification when you log in
  • A clearly visible update date at the top of this page

Continued use of the devi11 platform after policy changes are published will be considered acceptance of those changes. If you disagree, you have the right to close your account at any time.

Privacy Contact and Inquiries

If you have any questions, concerns, or wish to exercise the privacy rights outlined in this document, the devi11 team is here to help. We are committed to responding to all privacy-related inquiries seriously and promptly.

How to contact the devi11 privacy team:

  • Live Chat: Available 24 hours within the devi11 platform, directly from the support menu on any page
  • Email: Send your privacy inquiries to [email protected] with the subject line "Privacy Request – [Request Type]"

For general questions about the platform, you may also visit devi11 FAQ page – which answers the most frequently asked questions by our members. Information about Terms & Conditions is also available to deepen your understanding of the platform's usage rules.

Response Time: We are committed to responding to all privacy-related requests within a maximum of 30 calendar days. For more complex requests, we may extend the response period to 60 days, with prior notice to you.
Join devi11 Safely

Your Data is Safe, Your Experience is Enjoyable at devi11

With a strong data security foundation and a genuine commitment to transparency, devi11 is the right place to enjoy online entertainment with peace of mind and confidence.

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